Customer engagement

Engaging customers everywhere.

Our origins are in direct communications but what we’re able to do now goes way beyond that. We’re in touch with customers across every point of their journey, spotting the places where we can make a real difference by saying the right thing at the right time. We inspire people to engage with our clients’ brands to their mutual benefit. 

This innovative approach has filled football stadiums, got people into cinemas, re-discovering cameras, ordering pizzas and giving to charity.  By engaging with brands, they engage with the real world.

What we do


We convert thoughts into deeds and plans into action. At VCCPme, nobody has a monopoly on creativity. Good ideas can come from anywhere and our collaborative approach always has the best interests of clients and customers at heart.


As a challenger agency in our own market, we’re well-placed to help clients challenge theirs. We identify what brands need to say, how, when, why and to whom. Our strategists come from a wide range of disciplines so each project is approached with a combination of evidence, logic and creativity.

Data and analytics

Our award winning approach combines automation, precision, efficiency and experience to revitalize any customer engagement programmed.


Adrian Gans Chief Experience Officer

Adrian is Chief Experience Officer at VCCP CX. Our customer experience division that makes digital products and services for clients including O2, Kia, Domino’s and the FA.

Adrian joined VCCP as Innovation Director in 2015 after numerous years running the strategy and planning teams at both Fullsix and Razorfish. Prior to going agency side, Adrian worked in-house to launch multi-channel retail at Kingfisher PLC and had the dubious honour of watching the dotcom bubble burst at in 1999.

Ed Hornby Managing Director, Digital Delivery

Ed has been delivering digital marketing since before Google and existed. In that time he has steered the delivery of online firsts for,, T-Mobile, Unilever and RBS, among others. He led delivery teams through the dot com boom and bust (and boom again) at digital agencies and Sapient, and has built and directed award-winning digital teams at integrated agencies such as BBH, Tribal DDB and Ogilvy.

Ed joined VCCP in March 2012 and has helped to develop our digital capability into the highly regarded, reliable and innovative team that it is today.

Keep in Touch