Customer Engagement

Engaging customers everywhere.

Our origins are in direct communications but what we’re able to do now goes way beyond that. We’re in touch with customers across every point of their journey, spotting the places where we can make a real difference by saying the right thing at the right time. We inspire people to engage with our clients’ brands to their mutual benefit. 

This innovative approach has filled football stadiums, got people into cinemas, re-discovering cameras, ordering pizzas and giving to charity.  By engaging with brands, they engage with the real world.

Work

Puma – With heart. For Czechia.

Puma

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What we do

Creativity

We convert thoughts into deeds and plans into action. At VCCPme, nobody has a monopoly on creativity. Good ideas can come from anywhere and our collaborative approach always has the best interests of clients and customers at heart.

Strategy

There is a huge amount of nonsense surrounding brand strategy. You won’t find any in our process. A strategy is a plan to get you where you want it to be. We create those plans and equip people and brands with the tools and maps to get to their desired location. Simple. Clear. Effective. (And highly competitive.) We work with brands big & small to create richer, more rewarding BrandWorlds to better connect & communicate with people. Our job is often based on helping our clients compete more effectively with others. Brands only exist where there is competition. Great ideas lie at the heart of great branding. So we start with big ideas, then go about making them beautifully. A variety of bespoke tools are deployed, combined with agile research at SomeOne to uncover smarter and more compelling ways to achieve business goals. Our work is always strategically-led. We employ a variety of rapid, proven processes to get multiple opinions aligned and things moving in a single agreed direction fast.

Data and analytics

Our award winning approach combines automation, precision, efficiency and experience to revitalize any customer engagement programmed.

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