Let’s Make Sure Every Journey Matters

These communications have a significant role to play in keeping every Londoner safe

The clear and calm tone of voice guides Londoners, while the simple design vehicle ensures the public information messaging is clearly communicated and agile enough to accommodate fast turnaround reactive comms.  The messaging needed to change as quickly as the advice did.  Most recently, in line with government advice, the campaign has alerted Londoners that face coverings are becoming mandatory on public transport.

 
On the new campaign, Miranda Leedham, Head of Customer Marketing and Behaviour Change at TFL said: “This has clearly been a difficult time for everyone in London and, with TfL being so intrinsically linked to the city as a whole, it’s one of he biggest challenges I’ve faced in my time here.  During a period of uncertainty, our customers are seeking clarity from us more than ever before. VCCP have helped us to create a hugely important set of communications that aims to help everyone stay safe, while London gets back on its feet.”

Simon Learman, Creative Director at VCCP added: “Working closely with TfL, we're immensely proud to have delivered such an important and clear set of communications that evokes visions of the brand’s rich history for bold graphic communications. More than anything we hope it works and helps Londoners travel safer.”

The campaign has launched across OOH, Digital and Radio.  

As a result of this campaign, 64% believe that TfL are communicating well with customers, a 10% increase since before the communications went live.