People say I have a great skill at putting myself in the shoes of the consumer. That’s bullshit. JK Rowling was asked what aged child she had in mind when writing Harry Potter, and her reply was that she wrote it for herself. That’s what you do. As a creative you should just be writing for yourself.
These are the words of John Hegarty, quoted in a book I co-authored a couple of years ago. I have a lot of sympathy with what he’s saying. From the moment I started working in advertising I have been suspicious of targeting or, more particularly, the concept of the target audience. Not because it’s wrong – clearly we need to target our media investment and to do this efficiently we need to define an audience. The reason for my misgiving is that, too often, the demands of targeting can become a kind of tyranny, especially when applied to creative work. It can lead to narrow judgments and tunnel vision – will this appeal to retired people?, will this appeal to young people?, will this appeal to thirty-somethings? etc etc. Worse still, it can lead to the creative product being judged against spuriously named “segments” such as ‘Mumtrepreneurs’, ‘Time Starved Troubadors’, ‘Co-habiting Commmuters’, ‘Discounting Deborahs’. You get the idea.
The problem with all this targeting is that the greatest ideas seldom segment, they tend to unite. Honda’s ‘Hate something, Change Something’ was presumably targeted at potential diesel buyers, but I doubt that had much to do with its creation. Indeed, you might argue that too much of a focus on the ‘Diesel Deliberator’ segment could have led to something much more solemn and sensible.
Another reason that targeting can hold you back creatively is that often the best ideas come from seeing what your target can’t or doesn’t see. The best work in the Real Beauty campaign for Dove tends to involve challenging the preconceptions of its audience, particularly in terms of self-image. This kind of thinking would have been precluded by conventional target audience boundary setting. Conversely, over-literal filtering by target tends to lead to some of the dreariest ads. For instance, a huge amount of work targeted at family mealtimes is horribly stereotypical. Similarly, many car advertisers seem to have a fixed view of their urban audience, which tends to involve zany twenty-somethings zipping around town guzzling cappuccinos whilst strumming guitars in Eurotown piazzas, or being chased by gratuitous special effects. Or both. As a result, they all blur into one another. Another problem with targeting is that it tends to prescribe what a particular audience does or doesn’t know, particularly with regard to cultural capital. Just because a group of people, for instance, don’t know what an emoji is doesn’t mean your brand shouldn’t introduce the idea to them. This is how an advertiser can gain kudos and memorability, whilst also avoiding condescension.
From a media buying perspective the disciplines of targeting obviously play a vital role in achieving efficiency and measuring impact. But even here, you could argue that targeting has become too prescriptive and mechanistic. We have an ability to measure, to quantify and fine-tune media spend in a way that would have been inconceivable only a few years ago, but this can lead to a form of media myopia. We can be so granular in our analysis of reach against a primary target that, potentially, we can forget they aren’t our only target. Ad campaigns, as a result, can become a kind private conversation between a core audience and an advertiser. But advertising isn’t supposed to be private. It’s supposed to be overheard, shared, stumbled across and discovered.
The desirability of a message and a brand is massively influenced by who else is consuming it – and the knowledge that they are doing so. This is why so many fashion brands use relatively indiscriminate media like posters and bus-sides. They want to be overseen. They court “wastage” because they understand that the medium can also be the message – and much of the power of a message lies in it being overheard. Modern media analytics is in danger of reducing the medium back to being the medium alone. If we continue down this path we may end up on a fool’s errand, mistaking accuracy for effectiveness and precision for persuasion.
Charles is a brand strategist who began his advertising apprenticeship at Burkitt’s, working subsequently at BBH and WCRS. In 2002 he decided to start working for himself and, along with his three partners (Rooney Carruthers, Adrian Coleman and Ian Priest), set up VCCP. Their founding client was O2, to whom they are eternally grateful. Over the last two decades, Charles has worked on and, in some cases, helped launch a diverse range of brands including O2, ING, Hiscox, easyJet, Canon, Cadbury, Domino's, Dyson, Nationwide, and Vitality.Outside of work Charles doggedly pursues a variety of sports including cricket, tennis, football, golf, shooting and snooker, all at a consistently low standard. Charles is a Trustee for both The Change Foundation and The Fred Foundation and is co-author of a book called The Branded Gentry.