New Arrival

Evri, the new name and brand for Hermes, the UK’s largest dedicated parcel delivery company, unveils its new identity and accompanying advertising campaign to launch the brand. Devised by UK agency of record, VCCP London, the new brand campaign seeks to introduce a total revamp of the famous courier service, with media led by Mediacom. Evri’s new brand strategy, visual identity and logo was created by WPP creative company Superunion and is elevated though organic digital channels by Wolfenden. Aligned to its growth strategy and designed to complement its expansion plans, the integrated campaign reveals a complete rebrand as Evri embarks on its mission to create positive and reliable delivery experiences for everyone, everywhere. 

The launch of the new Evri brand is the company’s first ever above the line advertising campaign and represents the ongoing transformation of Hermes UK – a business that has tripled in size over the last five years to become a £1.5bn revenue business. It now delivers more than 700m parcels for 80% of the UK top retailers - fulfilling the demands of evolving shopping habits and continuing to revolutionise UK retail. The diverse and inclusive Evri brand reflects a new customer-centric business strategy, powered by technology and embedded in community. Evri is a business committed to positive customer experience and sustainable innovation -  Evri now provides the most expansive coverage in the UK with flexible, personalised deliveries and collections both home and away – including Evri ParcelShops inside Tesco convenience stores. 

The multi-million pound campaign launches with a 30” hero film directed by Bafta nominee Charlotte Regan called ‘New Arrival’ created by VCCP London and the creative is centred around the relationship delivery drivers build with their customers. The TV spot will debut during Gogglebox and Coronation Street and follows the story of an expecting mother and her husband as they journey towards the birth of their child and beyond, setting out to remind the nation how personal the relationship is between delivery drivers and their customers, aiming to inject emotion into the delivery service category and show that there is love and care in each parcel. The relationship builds throughout the film and wraps up with the strapline ‘Evri Delivery Made for You’.

The new Evri brand puts people and community at the heart of its business and the campaign creative heroes the raw and real emotional connections drivers and households have up and down the country, every single day. Highlighting the different elements of Evri’s human and community driven parcel delivery business, the 30” edit will further be supported across cinema [1] and VOD. The campaign will be rolled out across multiple digital channels (online video, YT, social & influencers) aiming for maximum awareness in order to land the new brand name across both Evri’s B2B and B2C audiences.

With a full system approach, this campaign activity has been closely aligned with the role out of the new Evri owned estate, CRM activity and PR launch to maximise the new brand visibility across the brand’s multitude of touchpoints from day one. Media Strategy, Planning and Buying was orchestrated by Mediacom.

The new global brand identity and logo was created by WPP creative company Superunion, and debuts a modern look and feel across the company’s main touchpoints. The revamped Evri identity reflects a new customer-centric business strategy, powered by technology and embedded in community. The name Evri represents variety and individuality and is brought to life with bespoke logo artworks for the Evri brand estate, website, company collateral and delivery fleet. 

Sarah Taylor-Jones, Head of Marketing at Evri said: “Through close consultation with customers, couriers, partners and employees about what is important to them, we have arrived at an innovative and exciting new brand to serve the needs of the UK. As the UK’s largest dedicated parcel delivery company, delivering over 480 million parcels a year on behalf of many of Europe’s leading retailers including Next, John Lewis and Asos, we have increased our commitment to sustainability and more closely serving the needs of partners and customers. We are thrilled to communicate this ground-breaking brand to the market as we embark on our mission to create responsible delivery experiences for everyone, everywhere.”

Caroline Watson, Brand Director, at Evri said: “The launch of the Evri brand is part of the ongoing transformation of our business. This diverse and inclusive new brand; created through close consultation with customers, couriers, colleagues, clients and business partners; is reflective of our customer centric business strategy, powered by technology and embedded in community”

Mark Orbine, Executive Creative Director at VCCP London said: "Relaunching Hermes as Evri has been a true delight as it's probably one of the biggest brand relaunches that the UK will see this year. Over the last couple of years especially our delivery drivers and courier services have been a real lifeline for many, and what we've managed to create with Evri is a powerful film, full of warm human emotion that we can all resonate with. Look out for an Evri delivery near you as we welcome back the return of reliable delivery experiences for everyone, everywhere"

Holly Maguire, UK CEO at Superunion said: “This is a landmark moment, not just for delivery, but for UK retail as Evri brings its renewed customer commitment to life - taking responsibility for every parcel, everywhere it’s needed.  We are incredibly proud of the bold and playful Evri brand - a brand and identity that celebrates the diversity of the incredible people that power this business and the scale and breadth of the people they serve.” 

Lizzie Morgan, Senior Associate Director at Mediacom said  “Brand building from scratch is one of the most exciting challenges we face. Rebranding a brand that touches over 2 million households a day required extensive modelling from our Systems Intelligence department to ensure that the launch media strategy would maximise spend, optimise flighting and mitigate any risk. The end result is a paid, owned and earned campaign that will reach 97% of the UK, publicly elevate the new EVRI brand for both b2c and b2b audiences, and imbue positive sentiment through trusted media channels, partners and contexts.”

‘New Arrival’ from Evri is live from today and will run for 6 months across TV, VOD, OOH, digital, online display and social media, including an influencer campaign. The new brand identity has been created by Superunion, media has been planned and executed by Mediacom, PR is led by Weston Partnership and all organic digital channels are handled by Wolfenden.