{"id":21422,"date":"2026-06-22T10:49:45","date_gmt":"2026-06-22T09:49:45","guid":{"rendered":"https:\/\/www.vccp.com\/uk\/?post_type=news&#038;p=21422"},"modified":"2026-06-22T10:49:46","modified_gmt":"2026-06-22T09:49:46","slug":"britains-not-broken-its-navigating-a-maze","status":"publish","type":"news","link":"https:\/\/www.vccp.com\/uk\/news\/2026\/jun\/britains-not-broken-its-navigating-a-maze","title":{"rendered":"Britain\u2019s not broken, it\u2019s navigating a maze."},"content":{"rendered":"<div class=\"lazyblock-text-full-width-RyRXp wp-block-lazyblock-text-full-width\"><section class=\"fullwidth text-center\" data-aos=\"fade-up\">\n  <div class=\"container\">\n    \n          <h2 class=\"title\">Welcome to the Challenger Series: State of Independence<\/h2>\n    \n    <p style=\"text-align: left;\"><span style=\"font-weight: 400;\">In 2020, we explored how world events were impacting what people wanted from brands. Now, with the UK experiencing continued waves of uncertainty, we\u2019ve revisited our research to understand how attitudes and behaviours have changed.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">This new wave of Challenger Series insight has been designed to help brands understand what consumers want from them, how spending is changing, and where the opportunities exist. Our data reveals a profound shift in how people manage their lives, spend their money and make decisions, with the nation seeking ever greater self-sufficiency, with mental wellbeing, physical health, financial planning and career development increasingly being managed independently.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">\u201cWe\u2019ve moved from consumers in survival mode into a much more optimistic society. People are in a state of active agency\u201d.\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><strong>Jenny Nichols, Deputy CSO VCCP<\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Our findings suggest that years of economic uncertainty, rising living costs and declining confidence in institutions have created a more independent, resourceful consumer rather than a more defeated one.<\/span><\/p>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">&#8220;The overall picture is not one of decline, but adaptation. Britons aren&#8217;t giving up; they&#8217;re finding new ways to cope, solve problems and regain a sense of control. What looks like pessimism on the surface is often practicality underneath.\u201d<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><strong>Michael Lee, Group Chief Strategy Officer, VCCP<\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Instead of finding a nation divided between optimists and pessimists, the research has helped us identify two key forces shaping behaviour: how hopeful people feel about the future, and how proactive they are in responding to challenges.\u00a0 <\/span><span style=\"font-weight: 400;\">The new four consumers of today are:<\/span><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Architects (17%)<\/b><span style=\"font-weight: 400;\"> are optimistic and proactive, representing the consumers who feel most in control of their future.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hustlers (28%) <\/b><span style=\"font-weight: 400;\">are pessimistic but proactive. Typically aged between 25 and 54, they are financially stretched but highly resourceful, constantly looking for ways to improve their situation.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Coasters (26%)<\/b><span style=\"font-weight: 400;\"> are optimistic but passive. Generally older consumers aged 55 and above, they are relatively comfortable but less engaged with change.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Retreaters (28%)<\/b><span style=\"font-weight: 400;\"> are pessimistic and passive, with many feeling overwhelmed by financial pressures and day-to-day demands.\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">\u201cHustlers and Architects are using AI to bypass the middle man in decisions in order to feel more independent and in control.\u201d<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><strong>Jack Bellamy, Head of Strategy, VCCP Media\u00a0\u00a0<\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Alongside these behavioural shifts, trust in institutions continues to decline. The NHS remains the only institution trusted by a majority of consumers across all segments, while many people increasingly turn to peers, online communities, creators and digital tools for advice and support. More than half of consumers now prefer information from peers, AI, and platforms such as YouTube over traditional authorities, while mainstream media records the lowest trust scores across all audience groups.<\/span><\/p>\n<p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">\u201cThere are surprising twists in this storyline &#8211; while some headlines may align with expectations, the data shows significant attitudinal changes in what people want and the organisations they trust.\u201d\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><strong>Stefan Siedentopf, Deputy CSO VCCP<\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">With an all-time low trust in institutions, UK brands have an opportunity to step in and grow trust and reputation. The research identifies five signature moves brands should be making:<\/span><\/p>\n  <\/div>\n<\/section><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"514\" src=\"https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Challenger-series-messaging-1024x514.jpg\" alt=\"\" class=\"wp-image-21437\" srcset=\"https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Challenger-series-messaging-1024x514.jpg 1024w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Challenger-series-messaging-300x151.jpg 300w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Challenger-series-messaging-768x385.jpg 768w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Challenger-series-messaging-1536x771.jpg 1536w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Challenger-series-messaging.jpg 1770w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n<div class=\"lazyblock-text-full-width-Z3OL3l wp-block-lazyblock-text-full-width\"><section class=\"fullwidth text-center\" data-aos=\"fade-up\">\n  <div class=\"container\">\n    \n    \n    <p style=\"text-align: left;\"><i><span style=\"font-weight: 400;\">\u201cA lot has changed since we started looking at this kind of consumer research, and this new wave of insight is showing us that consumers are creating their own solutions, learning new skills and embracing new tools to navigate an increasingly uncertain world. The opportunity now exists for brands to explore these five signature moves &#8211; and empower consumers to be independent.\u201d\u00a0<\/span><\/i><\/p>\n<p style=\"text-align: left;\"><strong>Ellie Gauci, Head of Strategy CRM, Loyalty &amp; Data<\/strong><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">The Challenger Series: State of Independence is a UK-wide state of the Nation study of 1,504 adults, conducted by Watermelon Research and Meet the 85%. Research was undertaken in May 2026.\u00a0<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">To find out more about the research please contact <a href=\"mailto:ChallengerSeries@VCCP.com\"><strong>ChallengerSeries@VCCP.com<\/strong><\/a><\/span><\/p>\n  <\/div>\n<\/section><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/0F3A7493-Compressed-2-scaled-1-1024x683.jpg\" alt=\"\" class=\"wp-image-21423\" srcset=\"https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/0F3A7493-Compressed-2-scaled-1-1024x683.jpg 1024w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/0F3A7493-Compressed-2-scaled-1-300x200.jpg 300w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/0F3A7493-Compressed-2-scaled-1-768x512.jpg 768w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/0F3A7493-Compressed-2-scaled-1-1536x1024.jpg 1536w, https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/0F3A7493-Compressed-2-scaled-1-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" 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not broken, it\u2019s navigating a maze | VCCP","meta-description":"This new wave of Challenger Series insight has been designed to help brands understand what consumers want from them, how spending is changing, and where the opportunities exist.","social-media-image":"https:\/\/www.vccp.com\/uk\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-17-at-17.15.43.png","news_id":"191","related_content_title":"You may also 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